So the charges for filing online would be more and we wouldn't have to pay to access the state return. Now if we were to file online using their website we don't own it. The Scenario she gave me was: When we purchase Turbo Tax from the store or wherever essentially we own it, and family members etc could use the disc.
2015 turbotax return free#
yes you file Free Federal and yes you can file State, they just don't mention they charge you access to the State on top of the E-Filing Fees. Long story short she said she'd refund me $15.00, and I told her I should get back the $39.99 since I paid by CC, she gave me a bunch of scenarios about why I was charged the charges. WHAT! I told her in all the years I've been using Turbotax Deluxe I've never paid anything other than the $19.99 to efile. I said "what is the $39.99 charge for" and she said it was the access fee to file the state and the $19.99 was to E-File my return. She looked at my charges and said it was correct. The girl I spoke to was nice and I told her they charged me the $39.99 on top of the $19.99. WHAT THE HECK! I called and of course they were busy so they kept me in the Queue and I got a call back about 4 hrs later.
2015 turbotax return plus#
until I looked at my account online to find out they charged me the $39.99 plus the $19.99. So like always I paid by Credit card the $19.99. I believe I should be reimbursed by this company ($2,100 in total) for defrauding me into believing they could properly and accurately assist me in filing my taxes this year. I can't even contact customer service to file a complaint with the actual company. Needless to say, I am spellbound by the lack to detail and thought this company has put into this product. I filed the corrective forms (without the help of this product) and I will receive notice in THREE MONTHS if corrective measures will be taken by state and federal agencies. All my refund money is gone, and certainly I hold TurboTax responsible for this. It didn't even ask if either of us had federal or state obligations (such as loans, taxes, etc). Much to my surprise, this product that is purportedly created to assist taxpayers without formal training file their taxes appropriately-by prompting the user with appropriate questioning to evaluate their best interest in regards to filing their taxes-did not mention anything to this effect during my filing process.
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